Google Advertisements Account Managers Should Not Contact Customers Straight

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There are a growing variety of reports throughout the web of Google Advertisements accounts supervisors threatening to contact clients straight, in spite of not being permitted to.

According to the reports, firms who don’t react to emails from Google Ads account supervisors are being consulted with dangers from Google representatives to contact clients straight.

In many cases, the Google Ads account managers call customers and inform them to drop their agencies.

There are 2 things to make clear here:

  1. Agencies are not required to speak to Google representatives
  2. At no point must a Google Ads account supervisor call a company’s client

A Google Advertisements rep informing clients to fire their firm crosses the line.

However, these reports are ending up being more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Advertisements Intermediary Ginny Marvin, who states the problem will be resolved”right away.” Marvin includes,”This is not in line with how we expect our team to

support our advertisers and agency partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google representatives taking part in comparable practices. One Reddit user posted a screenshot of an e-mail gotten by a Google Ads Account

Strategist, which reads: “I am writing to you one last time as a courtesy, because my honest objective is to provide you

value and advanced methods with google advertisements and work with you closely, to help you save time and make your customers more successful with google advertisements, thus I am contacting you for the last time to inform you that if I do not reach you, I will assume that you are not getting my e-mails and will contact the customers that I have actually been appointed straight.”Another Reddit user has nearly the very same story, stating they

have actually been “bugged”with day-to-day e-mails from a Google Advertisements rep to get on a call and carry out campaign changes. Again, agencies aren’t obligated to speak with Google reps or carry out changes customers aren’t asking for. Must you receive an e-mail like the one above, the very best thing to do is send a grievance via

Google’s official type. Be careful of these aggressive sales techniques. As long as you’re not breaking any policies, Google has no say over

how you run your customers’projects. Included Image: FGC/Best SMM Panel